Refund and Returns Policy – LKIN Official Store

Refund and Returns Policy of LKIN Official Store

At LKIN Official Store, we strive to ensure your complete satisfaction with every purchase. This policy outlines our procedures for returns, exchanges, and refunds for tattoo supplies purchased through https://lkinofficial.store/. By placing an order, you agree to the terms below.

1. Eligibility for Returns

1.1 General Return Window

Most unused, unopened products in original packaging may be returned within 14 days of delivery for a refund or exchange.
Exceptions apply to disposable items (e.g., tattoo needles, grip bandages) and customized products (e.g., personalized kits), which are non-returnable due to hygiene and safety regulations.

1.2 Qualifying Issues

Returns may be approved for:

Defective or damaged items (e.g., malfunctioning tattoo machines, torn aftercare films).
Incorrect orders (e.g., wrong product shipped).
Dead-on-arrival (DOA) products (must be reported within 48 hours of delivery).

Non-eligibility:

Products used or opened (unless defective).
Items purchased on final sale (“As Is” or clearance items).

2. How to Initiate a Return

Step 1: Contact Customer Support

Email us at [email protected] with:
- Order number.
- Reason for return (attach photos/videos for defective items).
- Preferred resolution (refund, exchange, or store credit).

Step 2: Return Authorization

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
Returns without an RMA number may be refused.

Step 3: Ship the Item Back

Pack the item securely in its original packaging.
Shipping costs:
- Faulty/wrong items: We cover return shipping (via pre-paid label or reimbursement).
- Change of mind: Customer responsible for return shipping costs (non-refundable).
Tracked shipping is recommended (we are not liable for lost returns).

3. Refund Process

3.1 Inspection and Approval

Upon receiving the returned item, our team will inspect it within 5 business days:
- Approved: Refund issued to the original payment method within 7-10 business days.
- Denied: Reason provided via email (e.g., item not in original condition).

3.2 Exchange Options

Request a replacement of the same product (subject to availability) or exchange for an alternative item.
Price differences:
- If exchanging for a higher-priced item, pay the difference.
- If exchanging for a lower-priced item, the balance will be refunded.

3.3 Store Credit

Opt for store credit (valid for 12 months) instead of a cash refund.

4. Damaged or Incorrect Orders

Report within 48 hours: Contact us immediately at [email protected] with photos of the damaged item and packaging (including shipping label).
Resolution options:
- Replace the item at no cost.
- Issue a full refund (including original shipping fees, if applicable).

5. International Returns

For orders shipped outside the U.S., return shipping costs are the responsibility of the customer (unless the return is due to our error).
Import duties/taxes:
- Refunds do not include any customs fees or import taxes paid by the customer.
- Contact your local customs office for guidance on returns.