FAQ

LKIN Official Store FAQ

Shopping & Orders

Q: How do I place an order on LKIN Official Store?
A: Browse our website, add products to your cart, and proceed to checkout. Enter your shipping address, select a payment method, and confirm your order. You’ll receive a confirmation email at the address you provided.

Q: What payment methods do you accept?
A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for select regions.

Q: How long does it take to confirm an order?
A: Most orders are confirmed within 1–2 hours after payment clears. If we need to verify details, we’ll contact you via [email protected].

Shipping & Delivery

Q: When will my order ship?
A: In-stock items ship within 1–3 business days. Pre-order items will ship by the estimated date listed on the product page; check your order details for updates.

Q: How is shipping cost calculated?
A: Shipping costs are based on your location and order weight. Orders over $100 may qualify for free shipping in select regions—view details in your cart.

Q: How can I track my order?
A: You’ll receive a shipping confirmation email with a tracking link once your order is dispatched. Click the link to monitor your package’s status in real time.

Returns, Refunds & Warranty

Q: Can I return a product if I’m not satisfied?
A: Unopened, unused products in original packaging may be returned within 14 days of delivery. Customized items and disposable supplies (e.g., tattoo needles, ink cups) are non-returnable due to hygiene reasons. See our Returns Policy for details.

Q: What if I receive a damaged or defective item?
A: Contact us at [email protected] within 48 hours of delivery, including photos of the damage and packaging. We’ll arrange a refund or replacement promptly.

Q: How long does it take to process a refund?
A: Refunds are processed within 7–10 business days after we inspect and approve the returned item. The amount will be credited to your original payment method.

Wholesale & Partnerships

Q: How do I apply for a wholesale account?
A: Complete our Wholesale Application Form with your business details, estimated order volume, and product interests. We’ll review your application within 2 business days and notify you via email.

Q: Is there a minimum order quantity (MOQ) for wholesale?
A: Most products have a 20-unit MOQ. Specific requirements vary by item—check wholesale product pages or email [email protected] for details.

General Inquiries

Q: Are all products on the website in stock?
A: Items marked “In Stock” are available for immediate purchase. “Pre-order” items require a production or restocking period; see product descriptions for timelines.

Q: How can I contact customer support?
A: Email us at [email protected] or use the live chat feature in the bottom-right corner of the website. Our team is available Monday–Friday, 9:00–18:00 (UTC+8).